Title: Store Operations Manager(Regional Operations Manager for a chain premium coffee brand)-Mandarin/Chinese speaking is a must
Location: Secaucus, NJ(5 days onsite)
Position Overview
- Our International Operations team is seeking an experienced and motivated candidate with 5+ years of experience in chain restaurant industry or 3+ years of management experience in the same position, and also familiar with comprehensive operation and management of stores. The position will play a key role in operational goal management, regional store management, and coordination and management of the talent pipeline construction, as well as leveraging operational resources.
- This full-time position will report to the Head of U.S. Business Division. This is an excellent opportunity to join our expanding international team and work in a fast-paced, dynamic environment.
Responsibilities:
- Operational Goal Management: Based on company's operational objectives, determine annual and phased objectives for the region, formulate annual plans, regularly review achieved results, promptly adjust phased objectives and plans to ensure the achievement of objectives and smooth operation of stores within the managed area.
- Regional Store Operations Management: Coordinate and monitor the implementation of operational standards, processes, and systems in stores, efficiently identify potential issues and promptly resolve them, maintain smooth store operations, and continuously improve operational performance.
- Regional Talent Pipeline Construction and Management: Plan and manage regional human resource allocation, training and development, talent retention, systematically build talent pipelines; consciously identify latent talent among store management teams, guide them in planning growth paths, and provide capability coaching. Implement cultural and recognition systems within the region.
- Resource Allocation and Coordination: Coordinate operational resources, comprehensively address operational issues in the managed region, and efficiently promote continuous improvement in operational performance.
- Identify and solve the problems occurred in stores in a timely manner.
Requirements:
- Associate degree or above;
- Over 5 years of experience in F&B/chain restaurant/retail industry or over 3 years of management experience in the same position;
- Familiar with store management with the ability to solve potential problems promptly;
- Ability to do systematic thinking and efficient operation with a customer-centric approach;
- Good team-building skills and capable of coaching and developing others;
- Excellent organizational ·and multitasking skills, with adaptability to new technologies;
- Self-motivated and able to work in a high-energy, fast-paced work environment
